Robyn Shimmin Helps Massachusetts Towns

Robyn Shimmin, one of QBS’s outstanding staff, has published an article in the Municipal Advocate, a quarterly newsletter distributed to every Massachusetts township. Specifically requested by the editor of the Advocate, Robyn’s article provides simple suggestions for de-escalating ‘tense situations’ across a wide variety of scenarios from school classrooms to EMT calls.  Take a closer look.


Related File Download