Get to Know Your Customer

‘Get to Know Your Customer Day’ is observed annually on the third Thursday of each January. This special day was created so companies can make it a point to get to know a little more about their customers. It can be observed by using the #GetToKnowYourCustomersDay to post on social media. We asked our customers to post why Safety-Care is important to their organization with the associated hashtag.

Victoria Lucarini never thought her job as a lifeguard at the YMCA would lead her on a path to working with individuals with behavioral challenges. Victoria attended Texas State University- San Marcos and received her degree as a double major in political science and history. Shortly after, she became employed at a supportive living center for people with intellectual disabilities ranging from teens to elderly. This was her first experience with crisis prevention training.

Not long after, Victoria decided to make a move to the east coast, where she landed a job at another residential program. Victoria became passionate about working with individuals with disabilities from her experiences, and she made the decision to get her Master’s degree in Education with a BCBA course sequence from  Cambridge College.

After becoming a BCBA, Victoria worked for a behavioral consulting company which provided center and home based ABA services. This is where she was first introduced to QBS, Inc.’s Safety-Care Trainer Training Program. She was thrilled that the behavioral training had a real focus on de-escalation strategies, a tool that was very familiar to her throughout her studies as a BCBA.

Victoria brought the Safety-Care skills she learned at BCI to her new position as a BCBA Clinician at Family Behavior Solutions in Rumford, Rhode Island. Family Behavior Solutions is an in-home based organization with therapists and BCBA’s who work with children on behavior development.

Victoria wrote the following on Instagram as part of our ‘Get to Know Your Customer Day’ campaign:

“Safety-Care is definitely my favorite! …I’ve also learned CPI and used to teach PMAB, both in places where ABA was used. I feel Safety-Care truly places emphasis on what can happen BEFORE the behaviors get to a more uncontrollable level. It’s amazing how many restraints can be prevented if people just know how to use other tactics…”

During our interview with Victoria, we asked what she liked most about Safety-Care. She told QBS, “What really differentiates Safety-Care from other prevention training courses it is there is a whole day dedicated to talking about the basics of ABA. Instead of just rushing into a hold, I am taught to communicate with my client.” She explained that the ‘Help’, ‘Wait’, and ‘Prompt’ strategies that are taught in Safety-Care really prepare a person for real-life situations.

“Safety Care explains everything the ‘Help’, ‘Wait’, and ‘Prompt’ strategies; it is something I have never been exposed to when taking other prevention training…, said Lucarini.”

Victoria believes Safety-Care is beneficial to her organization and can be for many other organizations around the country. “I feel like there are so many instances that could have been prevented if people really had the wealth of knowledge that Safety-Care can provide,” expressed Lucarini.

Victoria even had a message for peers in her field that may have heard of or thought about adopting Safety-Care as their crisis prevention program.

” Let’s just not focus on protection, but focus on preventing the escalation of maladaptive behaviors. Most importantly, let’s treat people with dignity and respect.”